Clear Communication

Our Ways of Working - Our solid reputation for high quality and distinctive work is founded from our 6 Rayner Principles:

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4. Clear communications throughout

We know however big or small the job, having work completed on your home can feel a bit like entering into the unknown. How long will they be here and when? When will my home be restored to normality? What if my specification changes?

You will be assigned a key lead throughout your works who will be your point of contact for any queries. They will keep you informed of timings and progress throughout. We are dedicated to complete all jobs on time and within budget, of course there can be occasions where unexpected issues arise or you may want to amend or add to the work, we will communicate the implications of any issues or amends as soon as they arise and always gain your signed agreement of any extras before we begin.

We believe that it is this open and honest relationship with our customers that ensures 100% satisfaction on job completion.

Please look at our Gallery & Feedback section to see more pictures of our before and after works and some of our customer feedback